At FikaFrame, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below for detailed information on eligibility, timelines, and processes.

Eligibility for Refunds

• Refunds are applicable only for items purchased directly from FikaFrame.com.
• The product must be in its original condition, unused, and in the original packaging.
• Customized or made-to-order items (e.g., specific fabric or size requests) are not eligible for refunds unless defective.
• Proof of purchase (order number) is required for all refund requests.

Refund Timeframe

Refund requests must be submitted within 30 days of delivery. Once approved, refunds will be processed to the original payment method within 7-10 business days.

Non-Refundable Items

• Products damaged due to customer misuse or improper assembly.
• Return shipping costs (customers are responsible for return shipping fees).
• Clearance or final sale items marked as non-refundable at purchase.

How to Initiate a Refund

1. Contact our support team at [email protected] with your order number and reason for return.
2. Our team will provide return instructions and a shipping address.
3. Pack the item securely and ship it to the provided address. We recommend using a tracked shipping service.
4. Once the returned item is received and inspected, we will notify you of the refund status.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us immediately at [email protected]. We will arrange a free return and full refund or replacement at no extra cost.

Partial Refunds

Partial refunds may be issued if returned items show signs of use or minor damage not attributable to manufacturing defects. The refund amount will be determined based on the product condition.

For questions or assistance, email us at [email protected]. We are here to help!